Samsung said on Tuesday it could not yet confirm the expected shipping date for its Galaxy Fold device, and apologized to customers in the United States, who asked for the phone in advance, about the delay.
The world's largest maker of smartphones has picked up global sales of the $ 1980 mobile phone after reviewers discovered problems with the screen, causing a setback for Samsung and its efforts to showcase its innovations.
"If we can not ship the phone by May 31, your order will be automatically canceled," a Samsung spokeswoman said in an e-mail sent to customers who had previously asked Galaxy.
"Samsung has been asked to inform customers that orders will be canceled if the product is not shipped by May 31, according to US regulations," the company spokeswoman said.
Although the problem is not currently causing financial losses for the South Korean company, the continued postponement of folding device shipments is damaging Samsung's efforts to portray itself as the first engine of innovation, analysts say.
The company said it plans to produce at least 1 million Galaxy phones in the first year, compared to an average of 300 million phones a year, but earlier stopped pre-phone calls based on high demand and high demand for the phone.
Samsung postponed the original date of issue on April 26 indefinitely after the early reviewers of the phone talked about hardware damage during normal use. The company said when it announced the delay of the phone's release date: it is taking additional measures to enhance the screen in the light of reported problems.
Folding phones are a new concept that is making big changes in the world of mobile phones. The design is supposed to allow users to increase the screen space on a device small enough to fit in a pocket, but the enormous cost, coupled with concerns about the ruggedness of the screen, Folding phones have access to all users.
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